Every channel,
one conversation.

Sadeem is a communication platform for enterprises. Reach customers by voice, video, SMS and chat, automate the routine calls with AI, and build it all into your own systems.

Trusted by 500+ clients

Start free trial See the products

Voice
Video
SMS
Chat
AI automation

Sadeem is an intelligent omni-channel communication platform. It lets enterprises reach each customer in the right context, on the right channel.

satisfied clients: 500+
tools to help your business: 100+

Products

Six products. Use one, or run them together.

Voice & video
Voice and video calls between applications and devices that use SIP and WebRTC.
- SIP
- WebRTC
IVR & media
Interactive call control: answer, initiate, split and hang up local or remote call participants.
- Call control
SMS & chat
Reach customers by text message and chat from the same platform as your calls.
- SMS
- Chat
Analytics & reporting
Real-time dashboards for call volumes, call durations and customer sentiment.
- Real time
Call recording & transcription
Record calls between parties, and calls that originate from an external voice provider, with SIPREC.
- SIPREC
Developer tools
SDKs and APIs across programming languages to build communication into your applications.
- SDK
- API

AI & automation

Let the routine calls make themselves.

Intelligent chatbots, automated workflows and adaptive communication handle the repeatable conversations, so your agents keep their time for the ones that need a person.

Intelligent chatbots and virtual assistants
Automated communication workflows
Scalable and efficient operations

Example: confirming a cash-on-delivery order

Order placed
Cash on delivery
Sadeem calls the customer
Automated call
Customer answers
Press 1 to confirm, 2 to cancel
Order confirmed
No agent needed

Integrations

Works with the tools you already run.

Software development kits bring Sadeem’s communication features into your applications, websites and business systems.

Genesys
Freshcaller
Zendesk
Microsoft Teams
SDK
API

Customers

“It's such a game changing service! With this service, our clients' costs are decreasing, as it's always better to automate your process. We used to dedicate agents to confirm all the COD orders we receive, but now it's all done very smartly and efficiently through automated calls.”

Asmaa Jarrar, Crystel company